Frequently asked questions

How long will it take for my art to arrive?


7 - 10 business days for all reproductions. 14 - 21 days for all jewelry & gift shop purchases. Delivery of original art works will depend upon your location. If you are local, we can arrange for a private viewing before you purchase and / or we can arrange for pickup or personal delivery. Please contact us for details by calling +1 647.557.7630 or emailing info@annereidartist.com. International Art Lovers please call +1 844.557.7630.




Do you have limited edition prints?


At this time we are only offering open edition prints but may have limited edition prints in the future. If this is something you would like to see let us know! Contact us at info@annereidartist.com.




Where can I see your art?


Join our email list and we will keep you up to date on upcoming exhibitions and art shows. We can also arrange for a private viewing in your home or other location of choice for our local customers. We are located in Oakville, Ontario, Canada haflway between Hamilton and Toronto. Contact us at info@annereidartist.com.




Do you have framing available?


Yes. We do have beautiful, quality framing options for our open edition and canvas prints. You can see pictures and pricing on the product page under the open edition prints tab. And yes, we can print multiple sizes with your frame choice. For information on custom sizes not listed on the website, please email us at info@annereidartist.com with details about the size print you are looking for and your framing choice from the selection on the product page. Original art is not framed unless specifically mentioned in the description. Acrylic mounts and HD metal panels are not framed but come with mounting hardware.




Can I get it in a different size?


Yes! We have a wide range of sizes, print finishes & framing options available, too many to show on our website. Contact us at info@annereidartist.com and let us know what you are looking for. Prefer to call us? We are here for you +1 647.558.5175. International Art Lovers call +1 844.557.7630. We will provide you with a no obligation quote, free of charge.




Can I return my art purchase?


Yes. Open Edition Prints, Acrylic Mounts, HD Panels: Our guarantee is simple, if for any reason you are unhappy with the production quality of the materials used we will replace or fix it at our cost. This includes defects such as scratches and fading.

We use a 100% colour calibrated workflow however due to the huge variety of monitors used to view images we cannot guarantee that the colour and density you view on your monitor will exactly match the final print.

Original Works:

7 DAY MONEY BACK GUARANTEE. If you are not fully satisfied with your purchase, we will glady refund the full amount upon our receipt of the returned item and provided the return shipment is dated no later than 7 days after you accepted delivery of your artwork. Email us at info@annereidartist.com with your order number and brief description and we will make arrangements for return shipping, refund or exchange.

Jewelry & Christmas Ornaments:

RETURNS • If you are not satisfied with the workmanship of this product or if your item has arrived damaged, let us know within 7 days. Email us at info@annereidartist.com with your order number and brief description and we will make arrangements for return shipping, refund or exchange.

Need more information? Contact us at info@annereidartist.com or +1 647.558.5175 and we will take care of you! International Art Lovers please call +1 844.557.7630.




Can I cancel my order?


Yes...with the following conditions...

Open edition prints, HD metal panels, acrylic mounts, jewelry & Christmas ornaments
Your order may be cancelled, and a full refund issued as long as your order has not gone into production. Our production times vary and can commence anywhere from an hour after receiving your order to several days. If you must cancel your order, please contact ASAP info@annereidartist.com or call 647-836-5227.

Original Works

Your order may be cancelled, and a full refund issued as long as your order has not been shipped. If you must cancel your order, please contact ASAP info@annereidartist.com or call 647-836-5227.




What is an HD metal print?


Metal Prints are a new art medium that are lightweight, versatile and that deliver luminous brilliant print reproduction that will last longer than almost any other medium. The image is infused onto a HD aluminum panel with our dye sublimation process and then specially coated with a high gloss finish. The surface of our metal prints is scratch resistant and easy to clean. Each metal print is constructed with a ready to display back mount. Large fine art printed on metal is an instant conversation starter in halls and living rooms. Each print is individually assessed and are hand-crafted and given our personal touch. Metal photo prints are uniquely waterproof. You can hang metal prints in kitchens and even bathrooms without having to worry about water damage. Metal photo prints are also scratch-resistant, which makes them appealing options for families with kids. Their durability and longevity make metal photo prints desirable for keepsakes that will be cherished for decades. View metal prints.




What is an acrylic mount?


Clean, borderless, vibrant glass like surface acrylic wall prints feature light reflecting effects, brightened and enriched image colors and are ideal for all subject matter captured in a photographic print or art piece. Choose this medium for a more brilliant image display. Acrylic prints are a great alternative to traditional print display. The perfect choice for brilliant images and a great alternative to traditional prints. Our facemount to acrylic process is like nothing else being offered on the market today bringing out the best in the art work by enhancing vibrant colours, accentuating clear crisp details, and adding a three-dimensional look second to none. Acrylic Print Features: Each image is printed onto a professional photographic paper in a metallic or gloss finish designed specifically for the facemount process. The Image is then mounted to 1/8" framing grade acrylic with a protective UV coating. A choice of 2 protective backs are available, Premium Aluminum DiBond Back or Standard Black PVC Sintra. A recessed frame is then applied to the back for hanging, literally giving the impression that the image or artwork is floating off the wall! Available in selected sizes 11"x14" up to 48"x96"
BACKING OPTIONS: READY-TO-DISPLAY MOUNTS: Premium DiBond Back Our premium DiBond backing is an archival aluminum composite sheet. It gives tremendous rigidity to your artwork and has a high end look and feel. As with our standard Sintra backing we mount a recessed frame for hanging. Standard Black Sintra Our Standard Black Sintra backing is an acid free PVC backing is an acid free PVC backing that is suitable for archival mounting. It comes with a recessed back mounting frame for hanging.This frame also gives a floating look to your artwork when it is hanging on the wall.




What is an open edition print?


An open edition reproduction print can be produced in any quantity and the image may also be used in other ways (such as jewelry, Christmas ornaments etc). Open editions tend to cost less than limited editions and are much less likely to increase in value. Fine Art Photo Paper This paper, also referred to as photo rag paper choice is ideal for Art Reproductions and Fine Art Photographs. Smooth 100% cotton acid-free paper for a long print life. Heavy weight - 310 gsm. Silky smooth, matte white surface for high contrast images and accurate colours. View prints.




Can I order a custom piece?


Yes. Whether a commissioned piece or a customized reproduction, we are happy to work with you. To talk further, contact us at info@annereidartist.com or call +1 647.558.5175. International Art Lovers please call +1 844.557.7630.




Can I talk to a live person?


Yes! You can call us at +1 647-558-5175 and we will return your call within 1 business day. International Art Lovers please call +1 844.557.7630.




Do you have gift cards?


Yes! From $5 - $250 you choose the amount. Pay on-line through our secure payment portal and receive the gift card in your email inbox. Order gift card here.




Do your gift cards expire?


No. Order gift card here.




Is it safe to pay online?


Yes. Our URL is https://www.annereidartist.com. What is HTTPS? Hyper Text Transfer Protocol Secure (HTTPS) is the secure (S) protocol through which our browser communicates with sites. When using HTTP sites, any data that is transferred can potentially be accessed or manipulated by attackers. However, when using HTTPS sites, data is encrypted and authenticated and therefore secured. We are committed to protecting our and your data. Paypal We use Paypal as our payment platform. To read why Paypal is safe read this article https://www.thestreet.com/personal-finance/is-paypal-safe-14646847




How will my art ship?


Open Edition Prints, HD Metal Prints, Acrylic Mounts Will ship to you directly from our print partner in Toronto, Canada via UPS. Jewelry & Christmas ornaments Will ship to you directly from our manufacturer in Oregon, USA via USPC. Original Works Will ship to you from Oakville, Canada via UPS Parcel. Free pickup and delivery is also available within the Greater Toronto Area.




How much will I pay for shipping?


USA & Canada: Shipping is free on orders over $100. International Orders: please contact us to request a quote by emailing info@annereidartist.com.