Summary: This is the source-of-truth page for returns, damaged shipments, cancellations, and order support at Anne Reid Artist. Because prints are made to order, returns or exchanges for change of mind are not offered once production has begun. If your order arrives damaged, defective, or incorrect, contact support within 7 days of delivery and we will help you with the next step.

Report an Order Issue
Opens a secure form in a new tab. You’ll receive an email confirmation after submission.

At a Glance

• Covered: damaged, defective, or incorrect items; order support; eligible pre-shipment cancellation requests.
• Not covered: change-of-mind returns or routine exchanges on made-to-order prints.
• What to send: order number, short description, clear photos of the item, and packaging photos if damage occurred in transit.
• Good next step: use the form above or email support@annereidartist.com.

What This Page Covers

• Damaged prints
• Defective prints
• Incorrect items
• Order-change or cancellation requests submitted before shipment
• General order-issue support

Made-to-Order Policy

All prints are made to order. For that reason, Anne Reid Artist does not accept returns or exchanges for buyer’s remorse, preference changes, or ordering mistakes once production has begun.

If Your Order Arrived Damaged, Defective, or Incorrect

Contact support within 7 days of delivery using the form above or by email at support@annereidartist.com.

Please Include

• Your order number
• A short description of the problem
• Clear photos of the item
• Clear photos of the packaging, if damage occurred in transit

Please keep all packaging and contents until your case has been reviewed.

What Happens Next

1. We review the details you send.
2. If the issue is confirmed as shipping damage, a defect, or a fulfillment error, we will arrange the appropriate resolution.
3. Where applicable, this may include a replacement at no extra charge.

Order Changes and Cancellations

If you need to change or cancel an order, contact us immediately at support@annereidartist.com. If the order has not yet shipped, we will do our best to help. Once an order has entered production or has shipped, changes or cancellations may no longer be possible.

Refunds

When a refund is approved, it will be issued to the original payment method. Refunds cannot be redirected to a different card or payment method.

Related Help

For shipping timelines, duties, and delivery questions, see the FAQ.