FREE SHIPPING ON ALL ORDERS!

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FREQUENTLY ASKED QUESTIONS


WHAT IS YOUR SHIPPING POLICY? 

Free Shipping on all orders with the following exclusions:

** Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges.  Please see our Crate and Freight shipping policies below for more information.

Large Size Products and Crating Policies

Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost.  All additional Crate fees are included in the product total.

  • Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
  • Crate for MetalPrints over 40x60 $20.00 (required)

Products over 40" long that are shipped flat may require freight shipping, 

We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.

Shipping Outside of the Continental US, Expedited Shipping, and Special Requests

APO shipping is charged full cost and sent via USPS.

Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.

We are not responsible for duties and taxes required for international shipping.

Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us with the details of what will be in the order and the address it will be shipped to.

FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight:

Cart Weight
Ground Shipping
Expedited 2 Day Shipping
Up to 5LBs
$ 9.95
$19.95
5 - 10 LBs
$15.95
$29.95
10-15 LB
$19.95
$39.95
15 LB +
$29.95
$49.95

WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?

  • 7 DAY MONEY BACK GUARANTEE.   If you are not fully satisfied with your purchase, we will gladly refund the full amount upon our receipt of the returned item and provided the return shipment pick up / drop off date is no later than 7 business days after you accepted delivery of your artwork.   Contact info@annereidartist.com for return instructions.
  • We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
  • If your prints arrive damaged, please keep all packaging and contact info@annereidartist.com with your order number for further instructions.

CAN I CANCEL MY ORDER?  

Your order may be cancelled, and a full refund issued as long as your order has not been shipped.  If your order has been shipped, you may return your purchase in accordance with the return policy above for a full refund LESS ALL shipping costs both ways.   If you must cancel your order, please contact ASAP info@annereidartist.com. 

HOW LONG DOES IT TAKE TO PROCESS A REFUND?  

Processing a refund can take up to 7-10 business days.  

HOW DO I RETURN MY PACKAGE?  

For a refund or replacement, please email info@annereidartist.com

WHO TO CONTACT?  

You can reach out at any time by email at info@annereidartist.com  

HOW CAN I KEEP UP WITH YOUR NEW WORK? 

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter! You can also follow us on our social media pages as we are constantly posting about new work! 

Instagram: @annereidartist

Facebook: @annereidart 


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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

7 DAY MONEY BACK GUARANTEE. If you are not fully satisfied with your purchase, we will gladly refund the full amount upon our receipt of the returned item and provided the return shipment pick up / drop off date is no later than 7 business days after you accepted delivery of your artwork. Contact info@annereidartist.com for return instructions. Your order may be cancelled, and a full refund issued as long as your order has not been shipped. If your order has been shipped, you may return your purchase in accordance with the return policy above for a full refund LESS ALL shipping costs both ways. If you must cancel your order, please contact ASAP info@annereidartist.com.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

Original Art Materials: Golden Heavy Body Artist Acrylics contain pure pigments in a 100% acrylic emulsion vehicle with no added fillers or extenders. They are permanent and lightfast. Canvases are made with archival-quality natural cotton. Smooth Fine Art Paper II Prints are printed on Hahnemühle, Photo Rag, 308gsm, Smooth Matte Finish, 100% Cotton, Archival Quality, Acid-Free papers. Fine Art Canvas Prints are printed directly onto museum quality canvas material using high-quality archival inks.

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